Description
Cloudsource would love to introduce you to a global household brand who run one of the busiest consumer sites in the UK. Having gone through a major transformation in recent years and online revenues now accounting for over 80% of overall group revenue- digital is a pivotal part of its future growth strategy.
With major investment planned for the digital channel, this is a great time to hop on board and join a culture where you will be challenged, you can get creative and really make a difference.
Your mission as Digital Product Owner will be to manage and shape the native app along with the MY Account function. You’ll love pushing boundaries, being innovative and will thrive on finding new ways to make online products faster, more reliable and of course more attractive to a loyal and engaged customer base.
Nestled in their new offices in one of the most attractive developments in Birmingham you’ll be amongst kindred souls who share your vision, insight and creativity and together you will deliver industry leading online product and customer journey innovations across all digital touch points that wow customers and keep them coming back again and again.
Working closely with the in-house development team, marketing, customer experience and finance departments you will have autonomy to schedule and manage an exciting range of projects from the introduction of an Alexa AI product, revamping then checkout, introducing a range of UX driven enhancing .customer features and developing a single customer view which will drive better understanding of customer behaviours creating further opportunities for engagement and repeat business.
It is likely you will enjoy working with a wide variety of people and are capable of communicating project developments across a broad range of different people within the business.
You’ll understand the dynamics of working with a development team to ensure the smooth and seamless flow of best in class innovations and will have familiarity of being the conduit between technical and non- technical stakeholders within a wide variety of different projects.
Your collaborative style and agile approach will enable to thrive in this Kanban environment as you champion the product vision and garner a passion for the product from the team.
You will enjoy Product owner/authority during the development and delivery of new product features and projects building an overall experience that customers will love.
You will probably have at least 1 years’ experience within product development and are maybe looking for your first step into product ownership. The main areas of focus for the role are
Product Strategy skills – you can develop and articulate a clear product vision grounded in commercial analysis and customer research
Product Delivery skills – you can work within an agile team to deliver consumer facing products, from a continuous improvements and projects perspective
Analysis skills- you possess the ability to generate and/or commission your own research, from a qualitative and quantitative perspective and then interpreting these insights into meaningful product initiatives
CX – you will live and breathe the customer experience, and possess a detailed understanding of the end to end user journey and how customer experience and checkout conversion can be optimised
And this will only be the beginning- the major investment and expansion planned means that your success in the role will ensure you won’t be standing still for long. Your progression opportunities will be wide and varied and you will be supported by an in-house personal development program which will mean that you constantly evolve and your skills stay at the forefront of the industry.
If this sounds like your cup of tea, we’d love to hear from you, send us your c.v. and let’s get the conversation started.
